Warranty
10 Years Colored Series Films
12 Years Transparent Series Films
To activate the warranty coverage for PURE PPF, it is imperative to have it professionally installed by an accredited PURE PPF Installer. PURE PPF guarantees that its product is free from any manufacturing defects, such as bubbling, cracking, delamination, or discoloration, for a period of ten years from the date of purchase on colored films or 12 years on clear and matte films. Please be aware that this warranty does not extend to damages resulting from regular wear and tear, road debris, misuse, acts of nature or lack of proper maintenance using appropriate shampoos (pH Neutral) and detail sprays or any other items mentioned in the exclusions below. It's crucial to note that this warranty is transferable but follows all the original purchasers signed agreements with the original authorized installer. To qualify for warranty protection, the original installation facility must submit a copy of all invoices related to the submitted claim with payment details, materials used, and client vehicle information. Any PURE PPF products repackaged or re-sold over the counter without professional installation are subject to exclusion from any material reimbursement or warranty coverage. This is in place to protect our dealers and sustain an equal playing field while maintaining the value of our products. The authorized PURE PPF installer can reach out to their assigned sales representative for approval of full warranty coverage in any special scenario where market value requirements are being breach.
Consumer Purchase Warning
At this time, there is no authorized personnel approved to resale PURE PPF materials or sell DIY installation kits. There is absolute no warranty or technical support from PUREPPF for these purchases. You should note, if our product is resold online, it is not legitimate PURE PPF products as all authorized dealers are aware of the distribution requirements of our product. Our product is only sold by authorized shops to be installed by them.
Warranty Disclaimer on Pricing & Industry Standards
PURE PPF is committed to maintaining the highest standards of quality, professionalism, and value within the paint protection film industry. To preserve the integrity of our brand and to ensure customers receive the level of service and installation that meets our standards, we issue the following guidelines:
Minimum Pricing Standards
Our recommendation for all colored paint protection film installations is that pricing must reflect a minimum threshold based on vehicle type:
Coupes: $6,500
Sedans: $7,500
SUVs: $8,500
Cybertruck: $5,500
Undercutting Policy
Any dealer or installer found to be advertising, quoting, or performing PURE PPF installations significantly below these minimum pricing thresholds will be considered in violation of PURE PPF’s brand protection policy.
Warranty Enforcement
Undercutting of our products, whether through advertised pricing or invoiced jobs, will result in the immediate voiding of the manufacturer’s warranty on those installations. This policy is strictly enforced to protect both customers and authorized dealers who operate with professionalism and integrity.
Customer Assurance
This measure ensures that customers who purchase PURE PPF receive a premium product supported by certified installation, ongoing support, and a fully honored manufacturer warranty.
Our Promise to You
Only in the event of an approved warranty claim, will PURE PPF provide replacement material for the specified amount of product deemed defective in accordance with the warranty policy. This material will be directly sent to the original authorized PURE PPF installer for replacement. PURE PPF does not cover labor costs associated with replacements caused by improper installation. PURE PPF at its sole discretion will determine if labor costs will be credited to the original installation facility only in an approved warranty scenario. Most approvals of labor will be done in a credit exchange form for future purchases. If replacement material is not sufficient in satisfying the claim, PURE PPF, at its sole discretion, will determine if credit shall be issued for the entire original roll cost. It is our mission to support our dealers and their clients to the best of our ability. A warranty process should be made easy and give clients peace of mind and PURE PPF will do its best to ensure the process is smooth and stress-free for all parties involved.
Warranty Exclusions
This warranty will lose its validity if PURE PPF is not installed by an authorized installation facility, and it does not encompass issues related to workmanship or installation errors. Warranty coverage may be rendered void due to inadequate post-installation care, insufficient cleaning, the use of non-approved cleaning agents or products, or product misuse. It's important to note that PURE PPF warranty applies exclusively to Original Equipment Manufacturer (OEM) clear-coat surfaces. Any installation on substrates that are not approved, repainted surfaces, primer-coated areas, polyurethane, or vinyl will automatically void the warranty. PURE PPF does not assume any responsibility for repainted surfaces for any reason. Moreover, the warranty excludes coverage for installations on non-painted surfaces, including but not limited to carbon fiber, chrome, headlights, or taillights. This warranty also does not extend to damages resulting from normal wear and tear, road debris, extreme weather events, or any acts of nature. It's crucial to understand that this warranty cannot be altered or extended by any installation facility or dealer.
Filing A Claim
PURE PPF is backed by a 10-12 year warranty, the details of which are outlined in this document. In the event of a product defect, it falls upon the original installer to initiate a warranty claim with PURE PPF within 30 days of the issue, providing the clients information that appropriately matches the warranty registration form below. The final determination regarding the presence of a qualifying defect, as outlined in this document, will be made by PURE PPF.
For any questions pertaining to warranty information, please contact:
PURE PPF
E-mail: support@pureprotectionfilm.com